StepSaver Products

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

• Copyright
• All content appearing on this Web site is the property of:
  
  StepSaver Products
  Copyright © 2010 StepSaver Products. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2010 StepSaver Products. All rights reserved. google77f313eaeb92f5ab.html



• Trademarks
• All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by STEPSAVER PRODUCTS. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of STEPSAVER PRODUCTS or any third party, except as expressly granted herein.



• Use Of Site
• This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. STEPSAVER PRODUCTS and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if STEPSAVER PRODUCTS believes that customer conduct violates applicable law or is harmful to the interests of STEPSAVER PRODUCTS and its subsidiaries.



• Privacy Policy
• STEPSAVER PRODUCTS use of personal information that you may submit to STEPSAVER PRODUCTS through this Web site is governed by the STEPSAVER PRODUCTS Privacy Policy: PRIVACY POLICY STEPSAVER PRODUCTS is committed to respecting your privacy. We recognize your need for control of personally identifiable information that you share with us. Personally identifiable information is any information that is associated with your name. This policy was created with our consumers' interests in mind. COLLECTING This site does not collect personally identifiable information about individuals except when specifically and knowingly provided by such individuals. USAGE STEPSAVER PRODUCTS uses information it collects from you to better understand your needs and provide you with better service. The information we collect is used to improve the content of our website, to understand our customers' needs, and when you allow it, to contact you about our products, services and updates to our website. SHARING STEPSAVER PRODUCTS will not provide, sell or lease your personally identifiable information to any third parties. We are committed to giving you the choice of whether or not your information can be used for additional purposes such as direct marketing. CHILDREN We will not ask for information from children under 13 years of age. Teenagers should ask their parents for permission before sending any information about themselves (name, address, e-mail address, etc.) to us or anyone else over the Internet, and before making any purchases online. LINKS Our website may contain links to other websites outside of our control. While we make it a practice to only link to credible websites, we have no control over these sites and our privacy policy does not apply to these linked sites. CHOICE/OPT-OUT Our site provides you with the opportunity to opt-out of receiving communications from our site. MAIL-TO LINKS This site may contain mail-to links for submitting information to STEPSAVER PRODUCTS. Information sent to us such as resumes and requests to be contacted are treated as confidential and are not shared with any third parties. SECURITY POLICY At STEPSAVER PRODUCTS, we are committed to safeguarding our customers' privacy. Our pledge is that we will never release your personal information to any third party without your consent. Simply stated: "We won't sell your name, we won't rent your name, and we won't give your name away without your permission." YOUR INFORMATION IS SAFE WITH US STEPSAVER PRODUCTS is committed to utilizing and promoting fair information practices and ethical data management over the Internet. We will ensure that your privacy is protected through open disclosure and empower you to make informed choices. A FEW WORDS IN SAFTY IN ONLINE SHOPPING With the online shopping trend increasing on the Internet, shoppers have come to love the ease and convenience. Also, new advancements in security are making the experience as safe as placing orders over the telephone. For example, it is technologically easier for a thief to steal your credit card information by either tapping your phone line or stealing the information from the carbon copy of your receipt than it is to steal similar information from our online transactions.



• Consumer Agreement



• Shipping & Delivery
• At this time, STEPSAVER PRODUCTS ships merchandise only to locations within the continental United States and not to international locations. Nor does StepSaver Products ship to Alaska, Hawaii, Puerto Rico, Guam or the US Virgin Islands. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier. If you live outside the continental US you may contact us to enquier about product delivery, we may at our choice decide to make a delivery to you with the delivery cost being added to the price of the items ordered. 9 USA Based Shipping Center StepSaver Products US shipping center: Washington State No will calls due to security and insurance. Orders generally ship 1 to 3 business days upon receipt of payment. All special orders are final. 1 Some items and large orders may require shipment via LTL such as Estes. Shipping confirmation Products shipped when payment is received. Orders usually ship within 1-3 business days of ordering. Depending on the shipper selected, you may get an email including a tracking number and a link to the website you can use to track your order. Shipping: Is included in the price, free shipping. Certain items cannot be shipped to all areas. Please see item description for details.



• Warranties
• Warranty All products come with a manufacturer's standard warranty. Please consult the manufacturer's literature for specifics. Quantities Particular items are available in only case/pack/bag quantities only. Please see item description for details. While items are sold individually case and/or palette sizes may be listed for customer convenience. Freight Damage and Shortages All claims must be made with the carrier. At the time of delivery, make sure there is no damage or any shortages. If there are, it must be noted in the Bill of Lading at the time of delivery. If the Bill of Lading is signed as complete / undamaged and at a later point damage or shortages are found, you will be unable to receive compensation. Returns Any shipping error will be replaced free of charge. Any item can be returned within 30 days of order date. All returns must be in saleable condition. Shipping is not refundable. There may be a 5% to 15% restock charge. You will be credited on receipt of the return. Please email us through our contact us page at www.stepsaverproducts.com for a Returned Merchandise Authorization (RMA) number and the return address. Please write the return authorization number on the outside of the box and include our order number inside. Special order items are not returnable. Returned Merchandise Authorization (RMA) Though seldom, sometimes an order or part of an order needs to be returned. We will complete your Returned Merchandise Authorization form for any and all defective products (except for special and international orders). Usually return shipments will be covered if the following are met: Product returned without RMA approval or not sold by us will be refused and shipping charges and administrative fees applied. If product is returned for Warranty Repair and is out of Warranty or is in Warranty but found to be working, shipping charges will be applied. Repairs are $45 / hour labor, plus parts when not in warranty. Product should be returned in original packaging or equivalent. Damage due to poor packaging may void the warranty and will be the customers? responsibility. Warranty will be void if factory serial # has been tampered with or removed. Distributed products should never be returned without prior approval. Return products for credit are subject to a minimum 15% restocking fee. If the item is not in like new condition the restocking fee is 30%. Restocking is manufacturer imposed. Always write your RMA number on the Shipping call tag and retain the receipt. Do not mark directly on the box. All warranties are void outside of the U.S.A. and Canada. Manufacturers requiring all RMAs to go directly through them These manufacturers only accept returns directly. StepSaverProducts.com cannot process returns for their products unless it is a miss-shipment or new return to stock (less 15% restocking). We will be unable to process your RMA for the following. Please contact the manufacturer directly: AeroGrow Intl. (800)611-9058 Fax (303) 996-1150 C.A.P. (866) 476-9768 Fax (951) 343-3088 Durotech (800) 239-0265 Fax (615)874-9513 EZ-Clone (916) 626-3000 Fax (916) 626-3001 Future Brite (866) 776-8405 Fax (330) 965-9558 General Hydroponics (800) 374-9376 Fax (707) 824-9377 Green Air (503) 663-2000 Fax (503) 663-1147 Gualala?Light Movers (303) 861-1266 Hydrodynamics Inc./Blue Lab (517)887-2007 Fax (517)887-2008 HydroLogic (888) 426-5644 Fax (831) 336-9840 Milwaukee Instruments (252) 443-3630 Fax (252) 443-1937 *Nova Biomatique/IGS/Plug N? Grow (888) 577-6274 Fax (418) 856-3387 Oregon Scientific (800) 853-8883 Root Lowell Flo-Master (800) 253-4642 Fax (800) 968-3555 Sentinel (520) 705-2106 Solatel (831) 462-9494 (831) 475-8245 Waterbury (800) 845-3495 Most all vendors on this list will require a dated invoice which is emailed upon checkout confirmation. Although we do take Atmosphere-Vortex fans back, they require that you complete a return check list and include a dated receipt. Please call customer service if you need a copy of the Vortex checklist. We advise our customers to contact these vendors directly. The vendors are equipped to help troubleshoot their products. We do not take returns for products from the manufacturers listed above. * Customers must call Nova Bio directly and get an RMA number from them. We will issue a credit as long as we have a Nova RMA number with the returned unit -- OR Depending on State --
  
  The references and descriptions of products or services within the Web site materials are provided "as is" without any warranty of any kind, either express or implied. StepSaver Products is not liable for any damages, including any consequential damages, of any kind that may result to the user from the use of the materials on this Web site or of any of the products or services described hereon.
  
  The descriptions of, and references to, products, services and companies on this Web site are the sole responsibility of the companies providing the information ("advertisers"), and not StepSaver Products.
  
  



• Return Policy
• All wall repair products can be returned within 30 days of receipt. There will be a full refund less the shipping. Plus there will not be any restocking fee associated with the wall repair items. It is the customers responsibility to properly package, and pay for the return shipping. For all other items please see the warranties section.